Last Updated: October 2025
Welcome to Balraya Store. We aim to provide a smooth and reliable delivery experience for every customer.
This Shipping Policy explains how we handle order processing, delivery timelines, and digital product fulfillment.
🚚 1. Order Processing
- Orders for physical products (like printed notes, gifts, and devotional items) are usually processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive an email or WhatsApp notification containing the tracking details.
💻 2. Digital Product Delivery
- Digital products (eBooks, study notes, Sanatan Dharma materials, etc.) are delivered instantly via:
- A download link on the order confirmation page, and/or
- A download link sent to your registered email.
- Please ensure your email address is entered correctly at checkout.
- If you face any issue accessing your files, you can contact us anytime at support@balraya.store
🕒 3. Estimated Delivery Time for Physical Items
| Destination | Estimated Delivery Time |
|---|---|
| Within India (Standard Shipping) | 3–7 business days |
| Remote / Rural Areas | 7–10 business days |
| International Shipping | 10–15 business days (if applicable) |
🏷️ 4. Shipping Charges
- Free shipping on all prepaid orders above ₹499 within India.
- A nominal charge may apply to small orders or special packaging requests.
- International shipping costs (if applicable) will be displayed during checkout before you confirm your order.
📦 5. Packaging
- All items are securely packed with care to prevent damage during transit.
- Fragile and devotional items are double-layer protected.
🚫 6. Order Tracking
- You can track your shipment using the tracking link provided in your email/WhatsApp message.
- If your tracking status doesn’t update for more than 48 hours, please contact our support team.
🔁 7. Non-Delivery & Incorrect Address
- Please double-check your shipping address before completing payment.
- In case of incorrect or incomplete address, the order might return to us. Reshipping will incur additional delivery charges.
- If you fail to receive the product due to an incorrect address, we won’t be responsible for refunding the shipping amount.
📩 8. Need Help?
If you have questions about your delivery or product status, reach out to us:
📧 support@balraya.store
❤️ Thank You for Shopping with Balraya
We appreciate your trust in Balraya Store — your home for digital learning, devotion, and thoughtful gifting.